Contact information

Contact Information

Need help with an order, shipping update, return, or product question? Contact us anytime and our team will get back to you as soon as possible.

Email

aurenwatches20@gmail.com

Customer Support

For order-related questions, please include your order number so we can assist you faster.

We can help with:

  • Order updates

  • Shipping and tracking questions

  • Returns

  • Product questions

  • Damaged or incorrect items

  • General support

Response Time

Please allow 1–2 business days for a response.

During product launches, sales, holidays, or high-volume periods, response times may be slightly longer.

Before Contacting Us

For faster help, please include:

  • Your full name

  • Your order number

  • The email used at checkout

  • A clear description of the issue

  • Photos, if your item arrived damaged or incorrect

Business Inquiries

For brand, creator, or partnership inquiries, please contact us at:

aurenwatches20@gmail.com